Postal Service 474 Practice Exam 2025 - Free Practice Questions and Study Resources

Question: 1 / 400

When responding to an inquiry about shipping options, which is least appropriate?

Saying "I can research and get back to you later."

Providing accurate information ASAP

Pointing them to the USPS website for details

Making up the information based on what you remember

Making up information based on what you remember is the least appropriate response when addressing an inquiry about shipping options. This choice lacks accuracy and reliability, which are critical in providing good customer service, especially for something as important as shipping. Customers rely on correct and up-to-date information to make informed decisions about their shipping needs. Providing fabricated information can lead to confusion, mistrust, and potential dissatisfaction.

In contrast, researching the options and getting back to the customer later, providing accurate information as soon as possible, or directing them to the official USPS website are all appropriate actions. These approaches either confirm the intent to provide accurate assistance or direct the customer to a reliable source, ensuring they receive the correct information.

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